Issue:
Case 1: The check to be voided pays a standard invoice which was applied to a prepayment.
The prepayment application has not been fully unapplied and accounted.
Case 2: The check to be voided pays a prepayment invoice and there is a standard invoice that was applied to the prepayment invoice.
The prepayment application has not been fully unapplied and accounted on the standard invoice.
Solution for above case:-
Case 1:
1. In Invoice Workbench, verify that any prepayment application for the standard invoice has been fully unapplied.
2. If the invoice is in status Needs Revalidation, run validation for the invoice.
3. In Invoice Workbench, verify that the prepayment application has been accounted. If not accounted, run accounting for the prepayment unapply event.
4. Retry Void of payment from Payments Workbench or Payments Manager
Case 2:
1. Identify the associated Standard Invoice.
2. In Invoice Workbench, verify that any prepayment application for the standard invoice has been fully unapplied.
3. If the invoice is in status Needs Revalidation, run validation for the invoice.
4. In Invoice Workbench, verify that the prepayment application has been accounted. If not accounted, run accounting for the prepayment unapply event.
5. Retry Void of payment from Payments Workbench or Payments Manager
Case 1: The check to be voided pays a standard invoice which was applied to a prepayment.
The prepayment application has not been fully unapplied and accounted.
Case 2: The check to be voided pays a prepayment invoice and there is a standard invoice that was applied to the prepayment invoice.
The prepayment application has not been fully unapplied and accounted on the standard invoice.
Solution for above case:-
Case 1:
1. In Invoice Workbench, verify that any prepayment application for the standard invoice has been fully unapplied.
2. If the invoice is in status Needs Revalidation, run validation for the invoice.
3. In Invoice Workbench, verify that the prepayment application has been accounted. If not accounted, run accounting for the prepayment unapply event.
4. Retry Void of payment from Payments Workbench or Payments Manager
Case 2:
1. Identify the associated Standard Invoice.
2. In Invoice Workbench, verify that any prepayment application for the standard invoice has been fully unapplied.
3. If the invoice is in status Needs Revalidation, run validation for the invoice.
4. In Invoice Workbench, verify that the prepayment application has been accounted. If not accounted, run accounting for the prepayment unapply event.
5. Retry Void of payment from Payments Workbench or Payments Manager
there is a payment against standard invoice, not able to void
ReplyDeleteI am not able to see prepayment to Standard Invoice ...please provide me solution on mandarjejurikar@gmail.com
ReplyDelete